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  1. Jira Service Management Cloud
  2. JSDCLOUD-1840

Automatically set participants in the then of an automation rule

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      If we receive a support request from a specific customer we automatically need to add other customers to this issue (in this specific case an external support staff which needs to decide if he himself needs to attend to the issue).

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          is related to

          Suggestion - JSDSERVER-1840 Automatically set participants in the then of an automation rule

          • Closed
          relates to

          Suggestion - JSDCLOUD-12360 Automation rule to add participants to requests (new "Add participant" action, ability to add participants in Create Issue action)

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              Unassigned Unassigned
              938200c81f66 Andreas Pieber
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                Created:
                Updated:
                Resolved: