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  1. Jira Service Management Cloud
  2. JSDCLOUD-178

Use of dynamic fields on forms

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    Description

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Management Server? See the corresponding suggestion.

      17 March 2022 Update:

      Hi all! 

      The rollout of ProForma (Forms for Jira) is now complete and should be available to all customers under Project Settings > Forms. 

      The Documentation is available here 

      Regards,

      Simon Herd

      Principal Product Manager, Jira Service Management

      Problem Definition

      Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields.

      Suggested Solution

      JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality.

      Workaround

      Add-On vendors provide this behaviour, for example: Extension (aka Service Pack for JSD)

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-4054 Show or hide field in portal based on another field value

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-6199 How do I make the second field of a cascading select field mandatory?

          • Gathering Interest
          is related to

          Suggestion - JSDCLOUD-9166 Ability to add validation checks for checkbox fields.

          • Closed

          Suggestion - JSDCLOUD-9420 Ability to have a table in the Customer portal

          • Closed

          Suggestion - JSDCLOUD-9476 The ability to put grey pre-type text in Jira request forms

          • Closed

          Suggestion - JSDCLOUD-402 Create ability to display Forms in columns

          • Gathering Interest

          Suggestion - JSDCLOUD-9486 Ability to add images in request form in customer portal

          • Gathering Interest

          Suggestion - JSDSERVER-178 Use of dynamic fields on forms

          • Gathering Interest
          relates to

          Suggestion - JRACLOUD-71000 Use of dynamic fields in Jira

          • Closed
          mentioned in

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              3594564a659e Simon Herd (Inactive)
              45e3847df419 Paul Nowak
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              Dates

                Created:
                Updated:
                Resolved: