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  1. Jira Service Management Cloud
  2. JSDCLOUD-1754

As a JIRA User, I'd like to set the Request Type while Creating an Issue

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, in order to have JIRA Service Desk's Request Type set for issues created through JIRA itself, the user must manually edit the issue after it is created, which causes both confusion and frustration:

      Suggested Solution

      The Request Type field should be made visible when creating an issue as well.

      Attachments

        Issue Links

          derived from

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1445 Issues created using JIRA create button, or CSV import, do not appear under "My Requests" of JIRA Service Desk. Also, the email communication does not work for those issues.

          • Medium - Medium priority issues
          • Closed
          duplicates

          Suggestion - JSDCLOUD-1211 Customer Request Type not visible on edit and create screen

          • Closed
          is related to

          Suggestion - JSDSERVER-1754 As a JIRA User, I'd like to set the Request Type while Creating an Issue

          • Closed

          Activity

            People

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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              Dates

                Created:
                Updated:
                Resolved: