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  1. Jira Service Management Cloud
  2. JSDCLOUD-1638

Workflow Validator custom error messages Not seen on customer portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      when validators are used at create stage of workflow. On service desk customer portal,Though validators are working, we are not able to get the customized validator error message on the screen, instead it shows that error in workflow initialization.
      Is there anyway we can achieve this in service desk 2.3 or in upcoming versions?

        1. image-2018-03-26-13-45-30-491.png
          793 kB

            [JSDCLOUD-1638] Workflow Validator custom error messages Not seen on customer portal

            Victor Silva | Stone added a comment -

            Same issue here. This should be open.

            Victor Silva | Stone added a comment - Same issue here. This should be open.
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444803 ] New: JAC Suggestion Workflow 3 [ 3695621 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318654 ] New: JAC Suggestion Workflow [ 3444803 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]

            Deleted Account (Inactive) added a comment - - edited

            I agree, this is not fixed, I get an error that all fields are not filled in properly, disregards what Validator I use and if I configure some error message or not...

            image-2018-03-26-13-45-30-491.pngI

            Deleted Account (Inactive) added a comment - - edited I agree, this is not fixed, I get an error that all fields are not filled in properly, disregards what Validator I use and if I configure some error message or not... image-2018-03-26-13-45-30-491.png I

            David Fischer added a comment -

            In what possible way can this be considered fixed?

            I added Validators to the Create transition, and they all trigger the same error message when customers create an issue from the SD portal:

            No indication of the field, nor the exact error.

            I tested this on the latest JSD Cloud, and I believe the same error exists in JSD Server.

            David Fischer added a comment - In what possible way can this be considered fixed? I added Validators to the Create transition, and they all trigger the same error message when customers create an issue from the SD portal: No indication of the field, nor the exact error. I tested this on the latest JSD Cloud, and I believe the same error exists in JSD Server.
            David Fischer made changes -
            Attachment New: image-2018-03-26-13-45-30-491.png [ 311740 ]
            Shawn C made changes -
            Link New: This issue is related to JSDCLOUD-5853 [ JSDCLOUD-5853 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050708 ] New: JSD Suggestion Workflow - TEMP [ 2318654 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045731 ] New: JSD Suggestion Workflow [ 2050708 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1873303 ] New: JSD Suggestion Workflow - TEMP [ 2045731 ]

              Unassigned Unassigned
              5a24e453eb10 Mahesh Dubey
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              13 Start watching this issue

                Created:
                Updated:
                Resolved: