User Problem

Currently, in the Sync settings, alert rules can only be filtered based on pre-defined fields.

This limitation is similar to the FR ticket detailed in OPSGENIE-338 - Ability to filter on Jira/JSM custom fields in create alert actions.

Example use case

This feature would enable admins to prevent the creation of alerts for specific Request Types by configuring the condition in the alert rule.

For instance, in a project where different teams handle various requests, each team can receive alerts for only the request types relevant to them. This approach minimizes unnecessary alerts for responder teams, enhancing efficiency, while also reducing data storage costs for Atlassian by avoiding the creation of redundant data.

Suggested Solutions

Provide the capability to filter by any custom field.

Current Workarounds

Utilize pre-defined fields like 'Labels' to determine which Jira/JSM tickets to filter.