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  1. Jira Service Management Cloud
  2. JSDCLOUD-16060

Ability to raise a request from 'My Request' list on the Help Center

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      Problem Statement

      Currently, there is no option to raise a request from the 'My Request' list on the Help Center.
      Users have to click buttons and scroll through different menu from Help Center > Portal > Knowledge Base and scroll all the way down to raise a request.

      Suggested Solution

      To make the User Experience easier, add a button on the 'My Request' list on the Help Center so that customers can raise a request more easily.

      Why this is important

      To improve customer experience on help centers.

      Workaround

      There is no option currently to raise a request from 'My Request' list on help center.

          Form Name

            [JSDCLOUD-16060] Ability to raise a request from 'My Request' list on the Help Center

            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Jun Itokawa made changes -
            Link Original: This issue is cloned from JSDCLOUD-15682 [ JSDCLOUD-15682 ]
            Jun Itokawa made changes -
            Description Original: h4. Problem Statement
            Currently, there is no option to raise a request from the
            h4. Suggested Solution

            h4. Why this is important

            h4. Workaround             		New: h4. Problem Statement
            Currently, there is no option to raise a request from the 'My Request' list on the Help Center.
            Users have to click buttons and scroll through different menu from Help Center > Portal > Knowledge Base and scroll all the way down to raise a request.

            h4. Suggested Solution
            To make the User Experience easier, add a button on the 'My Request' list on the Help Center so that customers can raise a request more easily.

            h4. Why this is important
            To improve customer experience on help centers.

            h4. Workaround
            There is no option currently to raise a request from 'My Request' list on help center.
            Jun Itokawa made changes -
            Description Original: h4. Problem Statement

            h4. Suggested Solution

            h4. Why this is important

            h4. Workaround             		New: h4. Problem Statement
            Currently, there is no option to raise a request from the
            h4. Suggested Solution

            h4. Why this is important

            h4. Workaround
            Jun Itokawa made changes -
            Summary Original: Ability to list the restricted request types in customer portal request list New: Ability to raise a request from 'My Request' list on the Help Center
            Jun Itokawa made changes -
            Description Original: Since the following updates, agents/admins add restrictions for certain request types for customers.
             * [🎉 Announcing request type restrictions in Jira S... - Atlassian Community|https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-request-type-restrictions-in-Jira-Service-Management/ba-p/2735416]

            By this update, customers cannot filter the request by restricted request type in customer portal request list if they are not allowed to create that request type.
            !AtlassianSupport.png|width=379,height=127!

            As this restriction is only applicable for request creation, and they are still able to view the ticket itself. So it would be better if there is an ability to filter the requests by request type even it is restricted.             		New: h4. Problem Statement

            h4. Suggested Solution

            h4. Why this is important

            h4. Workaround
            Jun Itokawa made changes -
            Reporter Original: R. Fujimura [ b6d0bc030f4a ] New: Jun Itokawa [ d20fb9d86b65 ]
            Jun Itokawa made changes -
            Link New: This issue is cloned from JSDCLOUD-15682 [ JSDCLOUD-15682 ]
            Jun Itokawa created issue -

              Unassigned Unassigned
              d20fb9d86b65 Jun Itokawa
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              1 Vote for this issue
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                Created:
                Updated: