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  1. Jira Service Management Cloud
  2. JSDCLOUD-16030

Allow Virtual Agent to continue working after a ticket is created

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Virtual Agent
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Once a ticket is created via virtual agent, the VA is removed from the conversation.

      It would be nice to allow the virtual agent to remain in the conversation to answer any additional or side questions for the customer while they wait on an agent. 

            [JSDCLOUD-16030] Allow Virtual Agent to continue working after a ticket is created

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              Unassigned Unassigned
              c1ef07cf3875 Steph Conard
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                Created:
                Updated: