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  1. Jira Service Management Cloud
  2. JSDCLOUD-16026

Form translation not working for info panel and choices in select list

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: High High
    • Forms - Portal
    • None

      Issue Summary
      Language support is available for Forms and the entire form is displayed in customer's preferred language except for the info or warning panels or choices within select list fields

      How to Replicate :
      Go to project settings --> Forms
      Select the desired form --> Translate
      Open the form in customer portal or agent view with langauge other than English
      Most of the form is translated except for the info or warning panels or the choices in select list

      Workaround
      There is no workaround available at the moment

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            [JSDCLOUD-16026] Form translation not working for info panel and choices in select list

            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Bugfix Automation Bot made changes -
            Bug Type New: Warranty [ 19331 ]
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            Diego Leitão made changes -
            Attachment New: screenshot-1.png [ 488288 ]
            Lee Wang made changes -
            Status Original: Gathering Impact [ 12072 ] New: Needs Triage [ 10030 ]
            Mrunal Kharod made changes -
            Assignee Original: Mrunal Kharod [ 3dee2c89ed51 ] New: Deepika Rai [ 32f8589c5889 ]
            Mrunal Kharod made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Mrunal Kharod made changes -
            Assignee New: Mrunal Kharod [ 3dee2c89ed51 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Deepika Rai created issue -

              32f8589c5889 Deepika Rai
              32f8589c5889 Deepika Rai
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated: