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  1. Jira Service Management Cloud
  2. JSDCLOUD-16021

Update JSM Operations Alert Page in Real-Time

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      User Problem:

      The main JSM Operations Alerts page at https://sitename.atlassian.net/jira/ops/alerts has inherited OpsGenie's auto-refresh capabilities in that it will update the page with any new alerts within 1 minute of them being created.

      However, similar to https://jira.atlassian.com/browse/OPSGENIE-346, the main Alerts page in JSM Operations at doesn't automatically update with status changes unless the page is refreshed.

      Suggested Solutions
      Real-time updates for the dashboards and incident pages would be helpful.

      Current Workarounds
      None directly at this time, however you could use a browser extension to force a timed page refresh.
      Example: Auto Refresh & Page Monitor

            [JSDCLOUD-16021] Update JSM Operations Alert Page in Real-Time

            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1
            Joel Wheeler made changes -
            Description Original: User Problem:

            The main JSM Operations Alerts page at https://sitename.atlassian.net/jira/ops/alerts has inherited OpsGenie's auto-refresh capabilities in that it will update the page with any new alerts within 1 minute of them being created.

            However, similar to https://jira.atlassian.com/browse/OPSGENIE-346, the main Alerts page in JSM Operations at doesn't automatically update with status changes unless the page is refreshed.

            Suggested Solutions
            Real-time updates for the dashboards and incident pages would be helpful.

            Current Workarounds
            Third party tools to refresh the dashboard page.             		New: User Problem:

            The main JSM Operations Alerts page at [https://sitename.atlassian.net/jira/ops/alerts] has inherited OpsGenie's auto-refresh capabilities in that it will update the page with any new alerts within 1 minute of them being created.

            However, similar to [https://jira.atlassian.com/browse/OPSGENIE-346], the main Alerts page in JSM Operations at doesn't automatically update with status changes unless the page is refreshed.

            Suggested Solutions
            Real-time updates for the dashboards and incident pages would be helpful.

            Current Workarounds
            None directly at this time, however you could use a browser extension to force a timed page refresh.
            Example: [Auto Refresh & Page Monitor|https://chromewebstore.google.com/detail/auto-refresh-page-monitor/nagebjgefhenmjbjhjmdifchbnbmjgpa]
            Kent Baxley created issue -

              Unassigned Unassigned
              kbaxley Kent Baxley
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                Created:
                Updated: