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  1. Jira Service Management Cloud
  2. JSDCLOUD-15983

Store Virtual Agent Conversations as a JSM Issue

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      Problem:

      As of today, we can view Virtual Agent Conversations under Project Settings -> Channels & Self-Service -> Virtual Service Agent -> Conversations. However, conversation data is retained only for one year. This would cause problems during Audits - for instance, providing systems access through Virtual Agent but unable to track the same after an year.

      Suggestion:

      Store all Virtual Agent conversations as a JSM Issue (even if the Virtual Agent was able to answer the queries completely). This ticket can be created and closed automatically in Virtual Agent system user's name. This way, we'll still have a tracking mechanism for audit purposes.

          Form Name

            [JSDCLOUD-15983] Store Virtual Agent Conversations as a JSM Issue

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              Unassigned Unassigned
              66a036c522da Makesh Sundar
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                Created:
                Updated: