Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-15829

Update JSM Chat manual issue creation text

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue

      When configuring a request channel within JSM Chat, the user has several options for issue creation. The manual issue creation contains the text:

      Agents need to manually create issues.

      Per the documentation Create issues in Slack, there is no specific restriction for issue creation through this method:

      When someone posts a message in a request channel, turn it into an issue...

      The ask

      Update the word Agents to something more generic such as Users

        1. jsm_chat_setting.png
          jsm_chat_setting.png
          206 kB

            [JSDCLOUD-15829] Update JSM Chat manual issue creation text

            There are no comments yet on this issue.

              Unassigned Unassigned
              f189ef36d400 Andras M.
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: