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Suggestion
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Resolution: Unresolved
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None
At this time we are limited by the following JSM Chat options
Either we have the Assist Bot automatically raising requests, the Virtual Service Agent interactions/intents workflow or JSM Agents reacting with the :ticket: emoji to raise new issues.
Suggestion
We'd like to have more customization options into these settings, for example, we'd want the Bot to respond only when directly "@" mentioned by the user. This way help-seekers can ask advanced questions to the agents, without raising a ticket or having the bot interfere with human (agent) responses.
