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  1. Jira Service Management Cloud
  2. JSDCLOUD-15777

User Picker field with User Filtering set is returning users outside of the filter selected

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      Issue Summary

      When you have an user picker field, and you use a User Filtering of that field, to show only users on a certain role or group, Assist is rendering users outside of the role/group selected.

      Steps to Reproduce

      1. Create an User Picker field
      2. Edit the User Filtering of that field to only show users on a certain Role/Group
      3. Use that field on a Request Type connected to JSM Chat
      4. Create an ticket through Slack and you will be able to select users outside of the role/group selected
      5. Assist will try to create a ticket but will throw an error message.

      Expected Results

      The user picker should only show users on the selected role/group on the User Filtering details

      Actual Results

      The field behaves normaly on the portal, however on Assist it will list users that should not be listed.

      Workaround

      There is currently no workaround for that at the moment.

            [JSDCLOUD-15777] User Picker field with User Filtering set is returning users outside of the filter selected

            Abhishek Rana added a comment -

            Issue was fixed on Feb 4th, 2025. Closing the JAC ticket.

            Abhishek Rana added a comment - Issue was fixed on Feb 4th, 2025. Closing the JAC ticket.

            Paul Bishton added a comment -

            Hello, is there any update on this issue? It's causing problems for my team when logging Jira tickets on a daily basis.

            Paul Bishton added a comment - Hello, is there any update on this issue? It's causing problems for my team when logging Jira tickets on a daily basis.

              9b7e3186390a Abhishek Rana
              6842b65324be Bruno Moreira
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: