Issue Summary

VA in the portal is failing to pre-select dropdown fields using data from a given conversation when raising a request.

Steps to Reproduce

This was reproduced by a dev using dropdown field on a request form via VA in the portal

Expected Results

• A conversation is initiated in a portal with VA
• VA uses intent flow to gather relevant/required data
• VA creates a request and pre-fills required form fields with data from conversation without asking the end user to raise a request via form manually
• Profit

Actual Results

• A conversation is initiated in a portal with VA
• VA uses intent flow to gather relevant/required data
• VA fails to auto-create request and asks user to manually raise a request via a link
• User clicks link to request form and data is not pre-filled
• The below URL data is shown in the raise a request form page:

  /servicedesk/customer/portal/xx/create/xxx?customfield_xxxxx=%5Bobject+Object%5D&...

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available