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  1. Jira Service Management Cloud
  2. JSDCLOUD-15682

Ability to list the restricted request types in customer portal request list

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Since the following updates, agents/admins add restrictions for certain request types for customers.

      By this update, customers cannot filter the request by restricted request type in customer portal request list if they are not allowed to create that request type.

      As this restriction is only applicable for request creation, and they are still able to view the ticket itself. So it would be better if there is an ability to filter the requests by request type even it is restricted.

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            [JSDCLOUD-15682] Ability to list the restricted request types in customer portal request list

            Jun Itokawa made changes -
            Link Original: This issue was cloned as JSDCLOUD-16060 [ JSDCLOUD-16060 ]
            Jun Itokawa made changes -
            Link New: This issue was cloned as JSDCLOUD-16060 [ JSDCLOUD-16060 ]
            SET Analytics Bot made changes -
            UIS New: 1

            Akira Higuchi added a comment -

            b6d0bc030f4a 

            Thank you for raising this issue.
            I would like you to address this issue as it will improve our convenience when resolved.

             

            Akira Higuchi added a comment - b6d0bc030f4a   Thank you for raising this issue. I would like you to address this issue as it will improve our convenience when resolved.  
            R. Fujimura created issue -

              Unassigned Unassigned
              b6d0bc030f4a R. Fujimura
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              2 Vote for this issue
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                Created:
                Updated: