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  1. Jira Service Management Cloud
  2. JSDCLOUD-15680

Need a feature to avoid sending a message to a slack channel when the chat history associated to request is deleted due to retention period

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat
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      When the slack chat message is deleted due to the chat retention period, the message triggered from the issue comment gets added to the associated Slack channel as the Assist failed to locate the associated message thread.

            [JSDCLOUD-15680] Need a feature to avoid sending a message to a slack channel when the chat history associated to request is deleted due to retention period

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              Unassigned Unassigned
              edebb6d09bf4 Iliyas Ahemad Siddiqui
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                Created:
                Updated: