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  1. Jira Service Management Cloud
  2. JSDCLOUD-15670

Virtual agent conversation from help centre is not recorded.

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
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      Issue Summary

      Virtual agent conversation from the help centre is not being recorded in the Conversation tab of Jira portal.

      Steps to Reproduce

      1. Enable virtual agent with intents in your environment.
      2. Open help centre and do not select any portal start a conversation with the virtual agent.

      Expected Results

      Conversations should be recorded in the conversation tab on Jira agent view.

      Actual Results

      Conversations are not recorded in the Conversation tab.

      Workaround

      Once you login to the help centre select the portal in which you want to raise the ticket and then start the conversation.

            [JSDCLOUD-15670] Virtual agent conversation from help centre is not recorded.

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              Unassigned Unassigned
              a5efd6340a5c Abishek .
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: