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  1. Jira Service Management Cloud
  2. JSDCLOUD-15533

Align Virtual Agent help center and project level metrics

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Virtual Agent
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently the Help Center level Virtual Agent metrics are only available for the past seven days. This is flagged on the page that can be accessed via the following steps:

      1. Click on Settings and choose Products
      2. Select Configuration under the Jira Service Management tab on the left
      3. View all help centers under the Manage your help centers heading
      4. Click on the ⋯ button on the help center you wish to review metrics for
      5. Select Settings and choose Virtual service agent on the left panel

      The project level Virtual Agent statistics have a filter to retrieve data outside of that seven day period. The two experiences should closer align.

       

            [JSDCLOUD-15533] Align Virtual Agent help center and project level metrics

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              Unassigned Unassigned
              f189ef36d400 Andras M.
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                Created:
                Updated: