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  1. Jira Service Management Cloud
  2. JSDCLOUD-15518

Option to not automatically raise request with VSA

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Virtual Agent
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      At this time, if the Assist bot for VSA cannot understand the question, after a while it will automatically raise a request. 

      We would like a setting to toggle whether or not the bot can raise a request automatically or if the request must be raised manually with a button press. 

            [JSDCLOUD-15518] Option to not automatically raise request with VSA

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              Unassigned Unassigned
              c1ef07cf3875 Steph Conard
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                Created:
                Updated: