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  1. Jira Service Management Cloud
  2. JSDCLOUD-15517

Make raising a request in VSA for Slack a manual button click

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    • Resolution: Unresolved
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      At this time, when a message is sent in a VSA slack request channel, it will open a ticket if the follow up questions are not answered in time. 

      VSA in slack should be able to provide a user with a link to the service portal's homepage directing them to open a ticket there if VSA cannot answer their question in slack.

      In this case, we do not want every single request to come through Slack because we have several request options in the service portal for reporting. Requests through Slack come through only as "General Requests" and there is no data on what category the request should belong. Opening a ticket in the service portal will allow more accurate ticket routing. 

            [JSDCLOUD-15517] Make raising a request in VSA for Slack a manual button click

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              Unassigned Unassigned
              c1ef07cf3875 Steph Conard
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                Created:
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