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Bug
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Resolution: Unresolved
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Low
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None
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1
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Severity 3 - Minor
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Issue Summary
When having a Slack shared channel connected to Slack that does not allow reading emails between workspaces in this channel, the Atlassian Assist is not able to get the email properly and raises it as Atlassian Assist. If the users try to click "View request" in the ticket created in this channel they receive the error:
Something went wrong.
Uh oh, something went wrong.
Share this error ID with support: xxxxxxxxxxx
Steps to Reproduce
- Have a Slack shared channel with email restrictions
- Raise a request with Atlassian Assist in the channel
- Click the "View request" button
Expected Results
You are able to view the request, or receive an information of why it isn't possible.
Actual Results
Users receive:
Something went wrong.
Uh oh, something went wrong.
Share this error ID with support: xxxxxxxxxxx
Workaround
Remove email restrictions from Shared channels, it may be required to contact Slack support team for assistance.
