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  1. Jira Service Management Cloud
  2. JSDCLOUD-15442

Create Slack channel for incident action doesn't add members

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      Issue Summary

      The automation action "Create Slack channel for incident" won't add selected users as channel members.

      Steps to Reproduce

      1. Enable Incident Management in your service project (Project settings > Features)
      2. Create an automation rule using the "Create Slack channel for incident" action
      3. In the 'Channel members' field, include users that should automatically be added to the Slack channel

      Expected Results

      A Slack channel is created and the users selected as channel members are added to it.

      Actual Results

      The channel is created successfully, but channel members are not added.

      Workaround

      Manually add the members to the channel after it's created.

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            [JSDCLOUD-15442] Create Slack channel for incident action doesn't add members

            Akanksha Agarwal added a comment -

            We need to check if the usermapping exist for the members who we are trying to get added in the channel for the given workspace. We can check if the usermapping exist by asking the user to fire the `\connect` command

            Akanksha Agarwal added a comment - We need to check if the usermapping exist for the members who we are trying to get added in the channel for the given workspace. We can check if the usermapping exist by asking the user to fire the `\connect` command

            Kodi Terry added a comment -

            This ticket should also be linked to JSDCLOUD-13924 in which this was an issue and fixed before.  This is a huge disruption to critical incident handling and ensuring stakeholder notification.

            Kodi Terry added a comment - This ticket should also be linked to JSDCLOUD-13924 in which this was an issue and fixed before.  This is a huge disruption to critical incident handling and ensuring stakeholder notification.

              Unassigned Unassigned
              mdossantos Matheus
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated: