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Bug
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Resolution: Fixed
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Low
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None
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3
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Severity 3 - Minor
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1
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Issue Summary
When a site that had a connection with Assist in MS Teams or Slack is deleted, for example, a Sandbox site, the site will still be listed in the "Select a site" option in Assist. However, the customer may not be able to remove the connection because the site has already been deleted.
This is reproducible on Data Center: (yes) / (no)
Steps to Reproduce
- Create a sandbox site.
- Open a JSM project, and configure chat with MS Teams or Slack
- Confirm the connection is successfully connected.
- Try to create ticket via Assist , if MS Teams or Slack connected to multiple site , it will show in the "Select a site" list
- Then, delete the sandbox site.
- Open Assist to create a ticket
Expected Results
The deleted site was removed from the "Select a site" list
Actual Results
Deleted sites still exist in the list.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
[JSDCLOUD-15368] Deleted site still listed in the "Select a site" option in Assist MS Teams and Slack
This doesn't just affect the "Select a site" option when creating an issue.
It also results in request types appearing duplicated when you're trying to connect a JSM site to a channel because the request types are pulled from both production and sandbox. We've had to add "Sandbox" to the names of request types on sandbox so we know which ones to select in the configuration.
This is a real hindrance to setting Assist up.
The issue is fixed.
Disconnected or permanently deleted sites won't show up in Select a site prompt