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  1. Jira Service Management Cloud
  2. JSDCLOUD-15362

Date Time Picker fields render in a different format than Jira UI when viewed in the Agent Channel

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • JSM Chat
    • None

      Issue Summary

      The Date Time Picker field when viewed from Slack will render the format as:

       YYYY-MM-DDThh:mm:ss.sTZD

      Steps to Reproduce

      1. Add a Date Time Picker field to a Jira request type connected to JSM Chat. 
      2. Input a value into the date time field and create the issue.
      3. From the Agent's view, expand the issue. 

      Visualized:

      Expected Results

      Render the Date Time Picker field value the same as in Jira's UI in the format of

      MMM/dd/y/time
Nov 19, 2024, 10:05 AM

      Actual Results

      The Date Time Picker field value is displayed in the format of:

      Complete date plus hours, minutes, seconds and a decimal fraction of a
second
      YYYY-MM-DDThh:mm:ss.sTZD

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screenshot 2024-11-18 at 10.06.33 AM.png
          Screenshot 2024-11-18 at 10.06.33 AM.png
          231 kB

            [JSDCLOUD-15362] Date Time Picker fields render in a different format than Jira UI when viewed in the Agent Channel

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              Unassigned Unassigned
              clevine Chris Levine
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: