Low Issue Summary
When a request is created from the customer portal for a request type in the agent channel, the notification for that ticket in the agent channel is showing as Created via api instead of created via portal, but in the issue view it shows correctly as "created via portal".
When the request is edited or assigned to an agent, this will change to Created via slack
Steps to Reproduce
- Create a request from the customer portal for a request type added in the agent channel
- Check the issue created notification for that issue in the Slack agent channel
Expected Results
"Created via"should show the request channel the issue was created from, in this case, Created via portal
Actual Results
"Created via" is showing as "Created via api" instead of "Created via portal" and this will change to "Created via Slack" when the request is edited or ticket gets assigned
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
