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  1. Jira Service Management Cloud
  2. JSDCLOUD-15275

Assist still sends slack notification to users for tickets created via portal, even when the setting is disabled.

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    • Resolution: Unresolved
    • JSM Chat
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      At the moment you have na option to disable the notifications to the requesters under the chat settings.
      That means that when an user creates a ticket via request channel, they will not be mentioned.
      However, if an user creates a ticket via portal, using a request type connected in any Agent Channel, the bot will still mention the user.

      It would be nice to have an option to disable those notifications as well.

            [JSDCLOUD-15275] Assist still sends slack notification to users for tickets created via portal, even when the setting is disabled.

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              Unassigned Unassigned
              6842b65324be Bruno Moreira
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                Created:
                Updated: