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Bug
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Resolution: Timed out
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Low
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Severity 3 - Minor
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Issue Summary
The automation template "Prompt customer for comment" has the legacy scheduled trigger
Steps to Reproduce
- Access the Project settings of a Service project.
- On Automation, click on Library and select Prompt customer for comment.
- Click on the Trigger.
Expected Results
It should use the new scheduled trigger by default.
Actual Results
It shows:
"This rule uses our legacy Scheduled trigger. Our new Scheduled trigger is easier to use, has timezone support, and the ability to preview when your rule will next run."
Workaround
Click on Upgrade this rule to the new Scheduled trigger and save the rule.
[JSDCLOUD-15255] Automation template "Prompt customer for comment" has the legacy scheduled trigger
I'm curious why this is on the Long Term backlog when AUTO-339 was pretty much the same issue and got fixed relatively quickly. Thanks.
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.
Thank you again for providing valuable feedback to our team!
Jira Service Management Cloud team