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  1. Jira Service Management Cloud
  2. JSDCLOUD-15153

The Developer Escalations screen does not load when the project key is a reserved word used in JQL

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      Issue Summary

      The Developer Escalations screen does not load when the project key is a reserved word used in JQL

      Steps to Reproduce

      1. Create a project where the project key is a reserved word used in JQL like ASC
      2. Turn on the developer escalations feature and try to access the developer escalations screen

      Expected Results

      The screen loads without any errors

      Actual Results

      An error page is shown as follows:

       

      The below exception is thrown in the console logs:

      {
    "errorMessages": [
        "Error in JQL Query: Expecting either a value, list or function but got 'ASC'. You must surround 'ASC' in quotation marks to use it as a value. (line 1, character 11)"
    ],
    "errors": {}
}

      Workaround

      Project Key can be changed as explained here

      https://support.atlassian.com/jira-cloud-administration/docs/edit-a-projects-details/

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          Form Name

            [JSDCLOUD-15153] The Developer Escalations screen does not load when the project key is a reserved word used in JQL

            Robin Malgoire made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Robin Malgoire made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Robin Malgoire made changes -
            Status Original: Ready for Development [ 10049 ] New: In Progress [ 3 ]
            Robin Malgoire made changes -
            Assignee New: Robin Malgoire [ f0f6675b5cbc ]
            Robin Malgoire made changes -
            Status Original: Gathering Impact [ 12072 ] New: Ready for Development [ 10049 ]
            Adam Brieger made changes -
            Development Effort New: S [ 13031 ]
            Was this caused by a recent change? Original: Yes, existing functionality was broken [ 19030 ] New: No [ 19032 ]
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Bhaargavi Natarajan made changes -
            Link New: This issue is related to JRACLOUD-65837 [ JRACLOUD-65837 ]
            Bhaargavi Natarajan created issue -

              f0f6675b5cbc Robin Malgoire
              d311beede795 Bhaargavi Natarajan
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: