Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-15126

Allow automations to change the request type that is mapped to a different issue type [Jira API constraint]

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • 0

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Automation cannot change the request type of an issue if the original request type is not mapped to the same issue type for the new request type.

      Suggested Solution

      Allow automation change both the request type and issue type of an issue.

      Why this is important

      This allows automation to work seamlessly as email requests might require different issue types than what admins need to automate.

      Workaround

      Use the same issue type for the original and new request type.

            [JSDCLOUD-15126] Allow automations to change the request type that is mapped to a different issue type [Jira API constraint]

            Peter Radenciuc added a comment -

            Good day,

             

            "This allows automation to work seamlessly as email requests might require different issue types than what admins need to automate."

            I would just like to say, this is for that reason, of utmost importance.

            I have multiple Projects in which this Automation would make sense. This is a very harsh limitation.

             

            I use one Application (IAM) for a bunch of On- and Offboarding proccesses, the moment a 2nd application, such as SAP or whatever (for us the count is about 10-15) send an Email, that is almost in every case a different request type.

             

            And for that, there is no workaround. 

            Hope this gets done.

             

            Have a lovely weekend!

            Peter Radenciuc added a comment - Good day,   "This allows automation to work seamlessly as email requests might require different issue types than what admins need to automate." I would just like to say, this is for that reason, of utmost importance. I have multiple Projects in which this Automation would make sense. This is a very harsh limitation.   I use one Application (IAM) for a bunch of On- and Offboarding proccesses, the moment a 2nd application, such as SAP or whatever (for us the count is about 10-15) send an Email, that is almost in every case a different request type.   And for that, there is no workaround.  Hope this gets done.   Have a lovely weekend!

              Unassigned Unassigned
              nmohdkhalid Nabil
              Votes:
              13 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated: