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  1. Jira Service Management Cloud
  2. JSDCLOUD-15117

Request type value for conditional for rule created within Project Settings does not return Hidden from portal request types

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      Issue Summary

      Request type value for conditional for rule created within Project Settings does not return Hidden from portal request types

      Steps to Reproduce

      1. Create a rule from Project Settings > Automation
      2. Add a issue field conditional and select the field Request type
      3. Type in the name of a request type which is hidden from portal (i.e. Emailed Request)

      Expected Results

      The request type should show

      Actual Results

      The request type does not show

      Workaround

      Create the rule from the global automation under Settings > system > global automation

        1. request-field-condition-request-type.png
          request-field-condition-request-type.png
          154 kB
        2. Screenshot 2022-03-18 at 14.58.54.png
          Screenshot 2022-03-18 at 14.58.54.png
          33 kB

            [JSDCLOUD-15117] Request type value for conditional for rule created within Project Settings does not return Hidden from portal request types

            Chandra Bhan Giri added a comment -

            Hi everyone,

            This is Chandra Bhan from the JSM Automation team. This bug is fixed and I confirmed the functionality to be working as expected. 

            Sincerely,
            Chandra Bhan Giri

            Chandra Bhan Giri added a comment - Hi everyone, This is Chandra Bhan from the JSM Automation team. This bug is fixed and I confirmed the functionality to be working as expected.  Sincerely, Chandra Bhan Giri

              Unassigned Unassigned
              79302268a842 Ana Viseu
              Affected customers:
              6 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: