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  1. Jira Service Management Cloud
  2. JSDCLOUD-15114

a automation rule template "When all sub-tasks are done → move parent to done" cause error in JSM

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      Issue Summary

      When you create a new automation rule with a template "When all sub-tasks are done → move parent to done", it causes error "Unknown fields set during transition. Field may not be on transition screen. Fields ignored - Resolution (resolution)"

      Steps to Reproduce

      1. Create a new automation rule with the template "When all sub-tasks are done → move parent to done"
      2. Set all sub-tasks of a issue to be "done"

      Expected Results

      the parent issue transitions to "done", and no error occurs.

      Actual Results

      the parent issue transitions to "done", but audit log shows error below.

       "Unknown fields set during transition. Field may not be on transition screen. Fields ignored - Resolution (resolution)"

      Workaround

      by removing "copy from trigger issue: resolution" from action, the error disappears.
      But template itself has a problem.

            [JSDCLOUD-15114] a automation rule template "When all sub-tasks are done → move parent to done" cause error in JSM

            Adam Hall added a comment -

            Looking into this the issue is templates not matching up with Jira project configuration.

            In the template 'Resolution' is an expected transition field which in a default Software project it is not.

            'Resolution' is a default transition field in JSW so this could explain how it ended up in its current state.

            Adam Hall added a comment - Looking into this the issue is templates not matching up with Jira project configuration. In the template 'Resolution' is an expected transition field which in a default Software project it is not. 'Resolution' is a default transition field in JSW so this could explain how it ended up in its current state.

              36bd3fea80e3 Makarand Gomashe
              10c2247beaf0 Chung Jeon
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: