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  1. Jira Service Management Cloud
  2. JSDCLOUD-15094

Editing the automation 'Update when a linked issue changes' removes the link from the text and breaks the formatting

      Summary

      Editing and saving the system automation rule 'Update when a linked issue changes' breaks the text added to the issue when the linked issue is resolved (no link to issue and formatting is lost).

      Steps to Reproduce

      1. Create a JSD project
      2. Create two issues TEST-1 and TEST-2
      3. Link one of the ticket as caused by the other ticket (e.g. TEST-1 is caused by TEST-2).
      4. Transition the TEST-2 to Resolved.
      5. Open TEST-1 one, see the right format of the comment having the link to TEST-2 at the top with the text below saying: "Please check this issue for more details"
      6. Edit the automation rule (E.g. change the comment type from internal to public and save).
      7. Reopen TEST-2 and resolved it again.

      Expected Results

      The right text with the link to TEST-2 is added to the comment in TEST-1

      Actual Results

      Only the text: "Please check this issue for more details" is added to the comment in TEST-1

      Note

      This will not happen when only editing IF condition.

      Workaround

      Delete the existing Update Jira linked issues and add a new default Update Jira linked issues automation.

            [JSDCLOUD-15094] Editing the automation 'Update when a linked issue changes' removes the link from the text and breaks the formatting

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              36bd3fea80e3 Makarand Gomashe
              dbonotto Dario B
              Affected customers:
              14 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: