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  1. Jira Service Management Cloud
  2. JSDCLOUD-15092

Legacy automation rules not editable in JQL mode

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      Issue Summary

      When trying to create/edit legacy automation rules, when switching to JQL mode, it's not possible to select the fields on the list.

      Steps to Reproduce

      1. Create/edit a legacy automation rule
      2. Add/edit a condition and change to JQL mode
      3. Search for the relevant fields

      Expected Results

      Be able to select (click) on the relevant fields to create the JQL filter

      Actual Results

      Unable to select (click) on the relevant fields to create the JQL filter

      Workaround

      Create the JQL statement on a separate filter section, then copy and paste the content on the legacy automation rule conditions.

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          image-2022-05-02-14-58-26-491.png
          35 kB

            [JSDCLOUD-15092] Legacy automation rules not editable in JQL mode

            Nicole added a comment -
            Atlassian Update - October 11, 2024

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - October 11, 2024 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              36bd3fea80e3 Makarand Gomashe
              64c8f1937384 André Sinatora
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: