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  1. Jira Service Management Cloud
  2. JSDCLOUD-15085

JSM Automation Create Issue with Request Type Action: When trying to set Approver groups, an error is thrown.

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      Issue Summary

      When using the Create Issue with Request Type Action, and trying to set the Approver groups Field, an error is returned:

      Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
Approver groups (customfield_xxxxx)

      This article does not remediate the issue:

      Steps to Reproduce

      1. Create a Request Type that has the Approver groups Field on its Request Form. It will be hidden by default and cannot be unhidden. That's expected.
      2. Create an Automation Rule that creates an Issue with that Request Type and try to set the Approver groups via the Advanced Field Editing via JSON under "More Options".
      3. Run the rule.

      Expected Results

      The Request is created and the Approver groups Field has its value(s).

      Actual Results

      The error is returned in the Rule Audit Log, the Request is created, and the Approver groups is empty.

      Workaround

      Use an Edit Issue Action directly after the Create Issue with Request Type Action to set the Approver groups Field.

            [JSDCLOUD-15085] JSM Automation Create Issue with Request Type Action: When trying to set Approver groups, an error is thrown.

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              36bd3fea80e3 Makarand Gomashe
              992127aa63ec Payden Pringle
              Affected customers:
              0 This affects my team
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                Created:
                Updated: