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  1. Jira Service Management Cloud
  2. JSDCLOUD-15075

Show virtual service agent portal conversations in Conversations tab

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Virtual Agent
    • None
    • 6

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      Summary:

      Portal conversations are appearing in the Conversations tab (Virtual Service Agent > Conversations)

      Expectation: 

      All conversations between the virtual service agent and the customer should appear in the Conversations list.

            [JSDCLOUD-15075] Show virtual service agent portal conversations in Conversations tab

            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 7 New: 5
            SET Analytics Bot made changes -
            UIS Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 7 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 7 New: 6

              Unassigned Unassigned
              8ee2d1e0f6b6 Shamanth Holla (Inactive)
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                Created:
                Updated: