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  1. Jira Service Management Cloud
  2. JSDCLOUD-15075

Show virtual service agent portal conversations in Conversations tab

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Virtual Agent
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      Summary:

      Portal conversations are appearing in the Conversations tab (Virtual Service Agent > Conversations)

      Expectation: 

      All conversations between the virtual service agent and the customer should appear in the Conversations list.

          Form Name

            [JSDCLOUD-15075] Show virtual service agent portal conversations in Conversations tab

            Mark Robinson added a comment -

            This looks the same as https://jira.atlassian.com/browse/JSDCLOUD-15351 8ee2d1e0f6b6 you may want to vote on that ticket also as it seems like a gap in functionality.

            Mark Robinson added a comment - This looks the same as https://jira.atlassian.com/browse/JSDCLOUD-15351 8ee2d1e0f6b6 you may want to vote on that ticket also as it seems like a gap in functionality.

              Unassigned Unassigned
              8ee2d1e0f6b6 Shamanth Holla (Inactive)
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              7 Vote for this issue
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                Created:
                Updated: