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  1. Jira Service Management Cloud
  2. JSDCLOUD-15038

Form to create tickets from virtual agent

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    • Resolution: Unresolved
    • Virtual Agent
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When the Virtual agent is not able to answer a question it asks if the questions was solved, when the customer selects NO, the ticket is generated without much information. It would be good to have a way to show a form and allow the customer to complete the summary and description for the ticket to be created.

            [JSDCLOUD-15038] Form to create tickets from virtual agent

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              Unassigned Unassigned
              161459d1fea4 Filipe Castro
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