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Suggestion
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Resolution: Unresolved
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None
Problem Description
When creating intents and adding custom fields to Additional fields, only custom field Ids are accepted. You cannot add Custom Field Names in the section. i.e. custom fields should always mentioned as customfield_1xxxxx instead of the name.
Suggested Resolution
When using custom fields, both the Id and Names should be accepted. This helps lesser learning curve when using and setting up virtual agents.
Why this is important?
Accepting only custom field Id needs additional time for the users/developers to search and fetch the custom field Ids. Using custom field names are more intuitive and easy to type in. Sometimes, users may not be proficient enough to search the Ids, whereas names are easier to search and update.
