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Suggestion
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Resolution: Unresolved
Currently, when I want to add a Participant to an existing issue, that Participant must already be a end user (either having emailed in a request already, or by IT manually adding them to the list of "People" as a Service Desk Customer.
Instead, I would like the ability to just type in any email address, and that email is automatically added to the the list as a Service Desk Customer.