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  1. Jira Service Management Cloud
  2. JSDCLOUD-14907

Display the Greet standard flow message before customer's first message on the Portal

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    • Resolution: Unresolved
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When using the Virtual Agent on the Portal, it would be nice if the Virtual Agent sent a "greeting" message before the customer sent their first message.

      With the current features, the "Greet" standard flow is only sent after the customer sends their initial question.

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            [JSDCLOUD-14907] Display the Greet standard flow message before customer's first message on the Portal

            Mariano Tallarico _Appricity_ added a comment -

            This is extremely necessary. In this message we could guide the user on how we want a conversation to start.

            Mariano Tallarico _Appricity_ added a comment - This is extremely necessary. In this message we could guide the user on how we want a conversation to start.

              Unassigned Unassigned
              6866bc1ee70f Rodrigo Henrique
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                Created:
                Updated: