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  1. Jira Service Management Cloud
  2. JSDCLOUD-14635

Add Support for System Fields in Ask for Information Step of Virtual Agent Intents

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    • Resolution: Unresolved
    • Virtual Agent
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      Problem Description

      Currently the system fields are not supported in the Ask for Information step in Intents. Requests created from Virtual Agents will not have the default system fields filled with adequate details.

      Refer: https://support.atlassian.com/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/

      Suggested Resolution

      Add support for System Fields under Ask for Information VA step

      Why this is important?

      All the request types in a project will have certain fields set when creating requests. However, due to Virtual Agent's inability to set System fields, many of the important/regular fields set in a project are not set for requests raised using VA. The uniformity in the projects are lost.

            [JSDCLOUD-14635] Add Support for System Fields in Ask for Information Step of Virtual Agent Intents

            No work has yet been logged on this issue.

              Unassigned Unassigned
              f1794db39e93 Subhra Majhi
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                Created:
                Updated: