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  1. Jira Service Management Cloud
  2. JSDCLOUD-14559

Ability to disable showing comment screen on transition in Customer Portal

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      Problem Definition

      Currently in JSM, if a workflow transition can be triggered on the Customer Portal, the following comment screen will be shown.

      However, there is no feature to disable showing the comment screen if some users don't want to leave the comment on transition in the Customer Portal.

      Suggested Solution

      Provide the ability to disable showing the comment screen on transition in the Customer Portal.

      Workaround

      None

        1. Screenshot 2024-07-23 at 1.56.09 PM.png
          Screenshot 2024-07-23 at 1.56.09 PM.png
          48 kB

            [JSDCLOUD-14559] Ability to disable showing comment screen on transition in Customer Portal

            SET Analytics Bot made changes -
            UIS New: 1
            Bhavin Rathod made changes -
            Security Original: Atlassian Staff [ 10750 ]
            Bhavin Rathod made changes -
            Link New: This issue is related to JSDCLOUD-4922 [ JSDCLOUD-4922 ]
            Bhavin Rathod made changes -
            Link New: This issue is related to JSDSERVER-12305 [ JSDSERVER-12305 ]
            Bhavin Rathod created issue -

              Unassigned Unassigned
              4e832f0f7b6e Bhavin Rathod
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              4 Vote for this issue
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                Created:
                Updated: