• Type: Bug
• Resolution: Unresolved
• Priority: Low
• Component/s: JSM Chat
• Labels:

  None

[JSDCLOUD-14345] JSM Chat Slack: Having over 100 Fields makes Requests uneditable in Slack due to error.

Abhishek Jaiswal made changes - 07/Aug/2024 7:15 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 934762 ]

SET Analytics Bot made changes - 20/Jul/2024 4:02 AM

Support reference count

Original: 1

New: 2

Amrutha Harish made changes - 04/Jul/2024 5:18 AM

Status

Original: Needs Triage [ 10030 ]

New: Short Term Backlog [ 12074 ]

SET Analytics Bot made changes - 04/Jul/2024 4:04 AM

Support reference count

New: 1

Payden Pringle made changes - 03/Jul/2024 1:54 PM

Description

Original: h3. Issue Summary If a Request has >100 Fields and a User tries to Edit it in Slack, the Modal fails to render the Fields because there's a 100 entry limit on Slack Modals. h3. Steps to Reproduce  # Create a Request with >100 Fields.  # Try to edit it in Slack.  # See this Error appear in the Modal: {quote} *Something went wrong.* ⚠ An error occurred while loading the issue details. Share this error ID with support: <error id> {quote} h3. Expected Results The Modal loads correctly and the issue is editable. h3. Actual Results The Modal fails to load and an error is returned. *+Suggestion+* Have the Modal only load up to 98 Fields, then use the last 2 to warn the User that not all Fields are present, rather than just erroring out. h3. Workaround Reduce the number of Fields to fewer than 100. Be mindful of system fields like Shared With which can't be removed and won't be listed on Screens.

New: h3. Issue Summary If a Request has >100 Fields and a User tries to Edit it in Slack, the Modal fails to render the Fields because there's a 100 entry limit on Slack Modals. h3. Steps to Reproduce  # Create a Request with >100 Fields.  # Try to edit it in Slack.  # See this Error appear in the Modal: {quote} *Something went wrong.* ⚠ An error occurred while loading the issue details. Share this error ID with support: <error id> {quote} h3. Expected Results The Modal loads correctly and the issue is editable. h3. Actual Results The Modal fails to load and an error is returned. *+Suggestion+* Have the Modal only load up to 98 Fields, while using the first 2 to warn the User that not all Fields are present, rather than just erroring out. h3. Workaround Reduce the number of Fields to fewer than 100. Be mindful of system fields like Shared With which can't be removed and won't be listed on Screens.

Payden Pringle made changes - 03/Jul/2024 1:53 PM

Description

Original: h3. Issue Summary If a Request has >100 Fields and a User tries to Edit it in Slack, the Modal fails to render the Fields because there's a 100 entry limit on Slack Modals. h3. Steps to Reproduce  # Create a Request with >100 Fields.  # Try to edit it in Slack. h3. Expected Results The Modal loads correctly. h3. Actual Results The Modal fails to load and an error is returned. *+Suggestion+* Have the Modal only load up to 98 Fields, then use the last 2 to warn the User that not all Fields are present, rather than just erroring out. h3. Workaround Reduce the number of Fields to fewer than 100. Be mindful of system fields like Shared With which can't be removed and won't be listed on Screens.

New: h3. Issue Summary If a Request has >100 Fields and a User tries to Edit it in Slack, the Modal fails to render the Fields because there's a 100 entry limit on Slack Modals. h3. Steps to Reproduce  # Create a Request with >100 Fields.  # Try to edit it in Slack.  # See this Error appear in the Modal: {quote} *Something went wrong.* ⚠ An error occurred while loading the issue details. Share this error ID with support: <error id> {quote} h3. Expected Results The Modal loads correctly and the issue is editable. h3. Actual Results The Modal fails to load and an error is returned. *+Suggestion+* Have the Modal only load up to 98 Fields, then use the last 2 to warn the User that not all Fields are present, rather than just erroring out. h3. Workaround Reduce the number of Fields to fewer than 100. Be mindful of system fields like Shared With which can't be removed and won't be listed on Screens.

Payden Pringle made changes - 03/Jul/2024 1:50 PM

Description

Original: h3. Issue Summary If a Request has >100 Fields and a User tries to Edit it in Slack, the Modal fails to render the Fields because there's a 100 entry limit on Slack Modals. h3. Steps to Reproduce  # Create a Request with >100 Fields.  # Try to edit it in Slack. h3. Expected Results The Modal loads correctly. h3. Actual Results The Modal fails to load and an error is returned. h3. Workaround Reduce the number of Fields to fewer than 100. Be mindful of system fields like Shared With which can't be removed and won't be listed on Screens. *+Suggestion+* Have the Modal only load up to 98 Fields, then use the last 2 to warn the User that not all Fields are present, rather than just erroring out.

New: h3. Issue Summary If a Request has >100 Fields and a User tries to Edit it in Slack, the Modal fails to render the Fields because there's a 100 entry limit on Slack Modals. h3. Steps to Reproduce  # Create a Request with >100 Fields.  # Try to edit it in Slack. h3. Expected Results The Modal loads correctly. h3. Actual Results The Modal fails to load and an error is returned. *+Suggestion+* Have the Modal only load up to 98 Fields, then use the last 2 to warn the User that not all Fields are present, rather than just erroring out. h3. Workaround Reduce the number of Fields to fewer than 100. Be mindful of system fields like Shared With which can't be removed and won't be listed on Screens.

Payden Pringle created issue - 03/Jul/2024 1:49 PM