Problem statement

Currently it is not possible to edit or see the default flow triggered when Atlassian Intelligence presents an answer from the knowledge base. The only flow endpoint is "Did this resolve your issue?" Yes/No. Yes resolves the issue; No moves to escalate. This behaviour can’t be changed. This means if Atlassian Intelligence doesn’t resolve the issue, it’s not currently possible to request more information or change from the default request type.

Why is this important?

Custom intents offer flexible options to guide a help seeker toward resolution. Currently, invoking Atlassian Intelligence end-runs that flexibility with a simple yes/no choice.

Suggested solution

1. Make visible the default flow which ends the Atlassian Intelligence response.
2. Add the option to edit all default flows (per JSDCLOUD-12593, JSDCLOUD-13494, JSDCLOUD-13349)

Workaround

Currently there is no workaround available.