Details
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Suggestion
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Resolution: Unresolved
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1,195
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30
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently, in JIRA Service Management it is not possible to assign any request type to a sub-task, therefore, sub-tasks are not visible to customers and customers can't receive any notification when a sub-task is updated.
Suggested Solution
As a JSM Agent, It would be nice to be able to tag sub-tasks with a request type so that customers will receive customer-facing updates and ticket transition notifications by email when the subtasks are updated.
Workaround
You can use automation as a workaround as explained in this article: https://confluence.atlassian.com/jirakb/no-customer-email-notification-received-from-subtask-in-jira-service-management-project-1157468430.html
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-1483 Allowing Subtask to be configured for Service Desk's Customer Portal
- Closed
- is related to
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JRASERVER-44843 Sub tasks in service desk
- Closed
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JSDSERVER-5032 Allow subtask to be created via JSD automation and Approval.
- Closed
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AUTO-541 Allow sub-tasks to be created via JSD automation
- Gathering Interest
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JSDSERVER-1422 Sub-tasks as an applicable issue type for Requests
- Gathering Interest
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ENT-1545 Loading...
- blocks
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JST-701336 Loading...
- mentioned in
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- relates to
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VOC-125 Loading...