Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-13999

Atlassian Assist automatically updates the issue description field in Jira

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • JSM Chat

      Issue Summary

      The Atlassian assist user automatically updates the issue description field when users change the issue request type, and the following message is added to the respective field:

      required field included. Set from Assist

      This only happens when both request types (source and destination) are associated with Chat, but only the destination request type has the "Description" field set as required.

      This issue is replicable when using Chat with Slack.

      Steps to Reproduce

      1. Within the Chat setup of your JSM Project, add 2 different request types: ReqTypeA and ReqTypeB;
      2. Go to the request type page configuration of your JSM project and make only the "Summary" field as required for the ReqTypeA;
      3. On the same page, configure the ReqTypeB so that the "Summary" and "Description" fields are required;
      4. Using Slack, create a ticket with Assist for the ReqTypeA, adding values for both Summary and Decription fields;
      5. In Jira, edit the request type of the recently created ticket from ReqTypeA to ReqTypeB.

      Expected Results

      The ticket will be updated to the ReqTypeB request type.

      Actual Results

      The ticket will be updated to the ReqTypeB request type, but the following message is also added to the issue Description field:

      required field included. Set from Assist 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            [JSDCLOUD-13999] Atlassian Assist automatically updates the issue description field in Jira

            There are no comments yet on this issue.

              1f87ec6196eb Abhishek Jaiswal
              rsilva@atlassian.com Rodrigo Silva
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: