Issue Summary
The Atlassian assist user automatically updates the issue description field when users change the issue request type, and the following message is added to the respective field:
required field included. Set from Assist
This only happens when both request types (source and destination) are associated with Chat, but only the destination request type has the "Description" field set as required.
This issue is replicable when using Chat with Slack.
Steps to Reproduce
- Within the Chat setup of your JSM Project, add 2 different request types: ReqTypeA and ReqTypeB;
- Go to the request type page configuration of your JSM project and make only the "Summary" field as required for the ReqTypeA;
- On the same page, configure the ReqTypeB so that the "Summary" and "Description" fields are required;
- Using Slack, create a ticket with Assist for the ReqTypeA, adding values for both Summary and Decription fields;
- In Jira, edit the request type of the recently created ticket from ReqTypeA to ReqTypeB.
Expected Results
The ticket will be updated to the ReqTypeB request type.
Actual Results
The ticket will be updated to the ReqTypeB request type, but the following message is also added to the issue Description field:
required field included. Set from Assist
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available.