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Suggestion
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Resolution: Unresolved
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None
When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:
[On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray:
Currently, the workflow is:
- If the message is sent only with attachments > you should face the issue
- If the message is sent with attachments and messages> you should not face the issue
- If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue
It would be nice if the Virtual Agent:
- Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description
- Improve the Assist message such as "Attachments should be sent with a message"
[JSDCLOUD-13300] Ability to recognize screenshots/screen-recording as intents, or improve the Assist message to be more clear
| Remote Link | Original: This issue links to "Page (Atlassian Documentation)" [ 837564 ] |
| Remote Link | New: This issue links to "Page (Atlassian Documentation)" [ 837564 ] |
| Description |
Original:
When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:
{quote}[On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray: {quote} !Screenshot 2023-11-14 at 11.02.24.png|thumbnail! Currently, the workflow is: * If the message is sent only with attachments > you should face the issue * If the message is sent with attachments and messages> you should not face the issue * If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue It would be nice for the VA to: * Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description * Improve the Assist message such as "Attachments should be sent with a message" |
New:
When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:
{quote}[On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray: {quote} !Screenshot 2023-11-14 at 11.02.24.png|thumbnail! Currently, the workflow is: * If the message is sent only with attachments > you should face the issue * If the message is sent with attachments *and* messages> you should not face the issue * If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue It would be nice if the Virtual Agent: * Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description * Improve the Assist message such as "Attachments should be sent with a message" |
| Description |
Original:
When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:
{quote}[On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray: {quote} !Screenshot 2023-11-14 at 11.02.24.png|thumbnail! So, currently, the workflow works: * If the message is sent only with attachments > you should face the issue * If the message is sent with attachments and messages> you should not face the issue * If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue It would be nice for the VA to: * Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description * Improve the Assist message such as "Attachments should be sent with a message" |
New:
When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:
{quote}[On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray: {quote} !Screenshot 2023-11-14 at 11.02.24.png|thumbnail! Currently, the workflow is: * If the message is sent only with attachments > you should face the issue * If the message is sent with attachments and messages> you should not face the issue * If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue It would be nice for the VA to: * Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description * Improve the Assist message such as "Attachments should be sent with a message" |
| Description |
Original:
When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:
{quote}[On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray: {quote} So, currently, the workflow works: * If the message is sent only with attachments > you should face the issue * If the message is sent with attachments and messages> you should not face the issue * If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue It would be nice for the VA to: * Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description * Improve the Assist message such as "Attachments should be sent with a message" |
New:
When a customer sends a message in a channel where the queue uses the Virtual Agent features, if the user sends only a screenshot or screen recording and no message (alphanumeric input), Assist throws the message:
{quote}[On behalf of @Assist] I can’t read attachments just yet, so please raise a request. A human agent will help with that as soon as they’re available :pray: {quote} !Screenshot 2023-11-14 at 11.02.24.png|thumbnail! So, currently, the workflow works: * If the message is sent only with attachments > you should face the issue * If the message is sent with attachments and messages> you should not face the issue * If the message is sent only with attachments and then the user edits the message with an alphanumeric input > you should face the issue It would be nice for the VA to: * Recognize that the user added screenshots/screen recording instead of a proper message and ask the user to send their description * Improve the Assist message such as "Attachments should be sent with a message" |
| Attachment | New: Screenshot 2023-11-14 at 11.02.24.png [ 447549 ] |
| Summary | Original: Ability to recognize screenshots/screenrecording as intents, or improve the Assist message to be more clear | New: Ability to recognize screenshots/screen-recording as intents, or improve the Assist message to be more clear |