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  1. Jira Service Management Cloud
  2. JSDCLOUD-13123

Inviting a Portal-only account and changing its full name causes the user not to be searchable in customer fields by the email address

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      Issue Summary

      Inviting a Portal-only account and changing its full name causes the user not to be searchable in customer fields by the email address

      Steps to Reproduce

      1 - Invite a Portal-only account to the JSM project
      2 - Change its full name in
      3 - After that, it's still possible to search for the account in the customer field (such as the Reporter field) by the name AND email address:


      4 - Wait about 5min and it'll not be possible to search the account for the email address anymore, only by the name:

      Expected Results

      To be able to search for the Portal-only account using the email address or name.

      Actual Results

      The Portal-only is only searchable by the name.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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        2. Screenshot 2023-09-28 at 15.43.17.png
          Screenshot 2023-09-28 at 15.43.17.png
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            [JSDCLOUD-13123] Inviting a Portal-only account and changing its full name causes the user not to be searchable in customer fields by the email address

            afang added a comment -

            Hi all,

            This is Amy from the Jira Permission team Everest. The fix has been rolled to production. For release track customers, the rollout is scheduled on 12/12/2023. Thank you for your patience!

            Best,
            Amy

            afang added a comment - Hi all, This is Amy from the Jira Permission team Everest. The fix has been rolled to production. For release track customers, the rollout is scheduled on 12/12/2023. Thank you for your patience! Best, Amy

            Yvette added a comment -

            Hi all,
            A fix was applied to production a few days ago and this should now be resolved for all users. 
            If you experience any further issues please let us know in the comments

            Yvette added a comment - Hi all, A fix was applied to production a few days ago and this should now be resolved for all users.  If you experience any further issues please let us know in the comments

              Unassigned Unassigned
              360fcb72514e Josiane Oliveira (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: