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  1. Jira Service Management Cloud
  2. JSDCLOUD-12956

Add custom fields to variables list in Canned Responses

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      Problem Definition

      When creating canned responses, there are times when information in a custom field should be provided to a customer. The current list of variables available to use in the canned responses functionality is limited to a small number of available fields (7).

      Suggested Solution

      Allow Agents to add custom field values by variable in the canned responses functionality.

      https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/#:~:text=to%20service%20requests.-,List%20of%20variables,-Here%20are%20the

            [JSDCLOUD-12956] Add custom fields to variables list in Canned Responses

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                Created:
                Updated: