Details
-
Suggestion
-
Resolution: Duplicate
-
None
-
None
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa.
Attachments
Issue Links
- duplicates
-
JSDCLOUD-1616 Implement a Live Chat system in Service Desk
- Closed
- is related to
-
JSDSERVER-1272 Allow customers to raise requests in HipChat
- Closed
- relates to
-
JSDCLOUD-1271 Allow customers to have a real time conversation around their request
- Closed